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Services

<ul>
<li>Clarify vision, mission, and brand positioning</li>
<li>Define business goals and create strategic roadmaps</li>
</ul>

Foundational Strategy

<ul>
<li>Design and document efficient workflows and SOPs</li>
<li>Create systems for task allocation, client intake, and team coordination</li>
<li>Streamline day-to-day operations to reduce overwhelm and create structure</li>
</ul>

Operations & Systems Optimization

<ul>
<li>Build dashboards, KPI trackers, and project management systems to monitor performance and progress</li>
<li>Design training materials and onboarding guides</li>
<li>Implement accountability check-ins, and follow-through systems to keep both leadership and staff on track</li>
</ul>

Tools, Training & Tracking Systems

EDM Consulting LLC

EDM Consulting is a woman- and Black-owned small business consulting and coaching firm that helps entrepreneurs, creatives, and service-based business owners build sustainable, organized, and profitable businesses. Founded by Erica Miller, EDM Consulting specializes in helping business owners gain clarity, create consistent systems, and confidently step into their role as CEO.
Through 1:1 business consulting, strategic planning sessions, interactive workshops, and digital resources, EDM Consulting supports clients in areas including business planning, productivity and organization, goal setting, operations, marketing strategy, and accountability. Each engagement is rooted in a practical, step-by-step approach that turns ideas into action and plans into measurable progress.
EDM Consulting’s core framework—Clarity x Consistency = Growth—focuses on defining clear goals, systems, and metrics while building habits of consistency through education, empowerment, and accountability. Clients receive customized action plans, ongoing support, and tools designed to simplify decision-making and improve day-to-day operations.
EDM Consulting works with early-stage entrepreneurs, growing small businesses, and community-focused organizations seeking structure, strategy, and long-term growth without burnout. Whether through business planning, workshops,  or consulting partnerships, EDM Consulting helps business owners work smarter, lead confidently, and grow with intention.